Dynace Global

Terms & Conditions

Dynace India Agency Pvt Ltd — www.dynaceglobal.in

1. Introduction

Welcome to Dynace India Agency Pvt Ltd. These Terms & Conditions govern the use of our website www.dynaceglobal.in and the purchase of products offered through our platform. By accessing or using this website, you agree to comply with and be bound by these Terms & Conditions.

2. Eligibility

Users must be at least 18 years of age to register or purchase products. By using this website, you confirm that all information provided is accurate and lawful.

3. Nature of Business

Dynace India Agency Pvt Ltd operates as a Direct Selling Company offering products through independent distributors and online sales in accordance with applicable Indian laws and Direct Selling Guidelines.

4. User Account

Users are responsible for maintaining confidentiality of login credentials. Any activity conducted through your account will be deemed authorized by you. The company reserves the right to suspend or terminate accounts for misuse or fraudulent activity.

5. Product Information

We strive to ensure accurate product descriptions, pricing, and availability. Product images are for illustrative purposes only. The company reserves the right to modify product details or prices without prior notice.

6. Orders & Payments

Orders are confirmed only after successful payment. We reserve the right to cancel any order due to: payment failure, pricing errors, stock unavailability, or suspicious/fraudulent transactions. Refunds (if applicable) will be processed as per the Refund Policy.

7. Distributor Conduct

Distributors associated with Dynace must follow ethical selling practices, avoid misleading income or product claims, and comply with applicable Direct Selling laws and company policies. Violation may result in suspension or termination.

8. Intellectual Property

All content including logos, trademarks, designs, images, and text on this website are the property of Dynace India Agency Pvt Ltd and may not be copied or used without written permission.

9. Limitation of Liability

Dynace India Agency Pvt Ltd shall not be liable for: indirect or consequential damages, website interruptions or technical errors, or misuse of products contrary to instructions.

10. Privacy

User information is handled according to our Privacy Policy.

11. Governing Law

These Terms shall be governed by the laws of India. Jurisdiction shall lie with courts located at the company's registered office.

12. Contact Information

Dynace India Agency Pvt Ltd

Website: www.dynaceglobal.in

Email: india@dynaceglobal.in

Phone: +91-8940999911

Address: Plot No.18, D No:3, New Colony Second Main Road, Alwarthirunagar Annexe, Chennai 600087

Refund & Return Policy

Refund & Return Policy

Effective Date: 02 March 2026

Dynace India Agency Pvt Ltd aims to ensure customer satisfaction while maintaining fair business practices. Customers may request a return within 7 days from the date of delivery if eligible conditions are met.

1. Return Eligibility — 7-Day Return Policy

  • Product is unused and unopened
  • Product is in original packaging
  • Invoice or proof of purchase is provided
  • Product is not damaged due to misuse

2. Non-Returnable Items

  • Opened or used products
  • Products damaged by the customer
  • Promotional or free items
  • Personal care or consumable products once opened

3. Return Process

To initiate a return:

  1. Email us at india@dynaceglobal.in
  2. Provide: Order ID, product details, reason for return, and product images (if damaged/defective)

Our team will respond within 3–5 business days.

4. Refund Policy

  • Refunds are processed after product inspection and approval
  • Refund will be issued to the original payment method
  • Processing time: 7–10 working days after approval

5. Shipping Charges

  • If the return is due to a defective or wrong product, return shipping will be borne by the company
  • For other returns, shipping charges may be deducted from the refund amount

6. Damaged or Incorrect Products

If you receive a damaged or incorrect item:

  • Notify us within 48 hours of delivery
  • Provide photos/videos as proof

7. Company Rights

  • Dynace India Agency Pvt Ltd reserves the right to reject returns that do not meet policy conditions
  • The company may modify this policy without prior notice